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Software & Hardware Troubleshooting and Support for Utilities

Raybern Helps Create a Unified Business Platform Specific to Your Utility's Needs  

Streamlining your operations to create incremental efficiency that reduce operational costs and increase revenue.

 

Our goal is to get the most out of your existing systems and identify opportunities for improvement.

At Raybern, the needs of our Utility customers come FIRST

Operational Management 

Raybern makes it easier by helping utilities understand their data, enabling proactive management and early insight into system performance.

Implementation 

Whether it’s AMR or AMI, we understand the value of detailed requirements and getting input from ALL utility stakeholders.

Project Management 

We deliver timely project management on all aspects of the installation to ensure the success of your smart meter implementation.

Revenue Assurance 

Our audits ensure that your billing data is current and correct. This is an efficient way to recoup lost revenue caused by inaccurate inputs. 
 

Surge Support

Additional expertise and support to reduce resource constraints, allowing faster product and system implementations. 

On-Demand Troubleshooting

On-site and remote support to resolve issues with billing data, reading errors/issues, software configurations.

 

 

 

 

 

 

Raybern System Performance Checkup:

 

 

 

Evaluate Meter Reading System Configuration and Validation

    

     

 

 

Review Problematic End Points Causing Manual Read Entries

    

 

Analysis of Billing Exceptions Causing Manual Manipulation of Reads in Billing System. 

Common Pain Points

  1. Meter Reading Problems (Software or Hardware)

  2. Billing Problems

  3. Customer Service Problems

Serving Utilities In

CT, DE, GA, MA, MD, ME, NH, NJ, NY, PA, RI, VA, VT

Partners

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Managed support before, during, and after implementations:

  • Oversight and Management

  • Installation QA/QC

  • Field Audits

  • Data Audits

  • Software & Network Configuration 

  • Billing System Integration

  • Asset & Work Order Management 

 

ABOUT US

As Founder & CEO of Raybern Utility Solutions, Ann Marie Ronan’s goal is to ensure that utilities have the tools in the field and the understanding to get the best value out of their resources. The Raybern team is experienced with all aspects of a Utility’s daily operations including: billing, read management, meter replacement and inventory management, work order management, and asset management.

 
Raybern understands the challenges being faced by all stakeholders in the client’s utility.  Raybern's knowledge and expertise helps utilities optimize their systems so they can realize the full value out of the investment they have made.


Raybern Utility Solutions is a woman owned business.   We are committed to hiring and training Veterans, women and minorities to address the growing need to supply the utilities industry with highest level of talent available.

Office Locations

1213 Purchase Street, Unit 2, New Bedford, MA 02740

470 James Street, Unit 11, New Haven, CT 06513

127 Highway 206,  Hamilton, NJ 08610

 

CONTACT US

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© 2021 by Raybern Utility Solutions, LLC